Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, and payment details when you create an account or make a purchase. We also collect usage data automatically, including pages visited, features used, and device information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests

2A. Consent and Legal Basis

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our services, creating an account, or providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info​@​retainium.ca. Withdrawal of consent may affect your ability to use certain features of the service.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use Supabase for authentication and data storage, and Stripe for payment processing. We do not store complete credit card numbers on our servers.

3A. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer required, we securely delete or anonymize it.

3B. Data Breach Notification

In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm, we will notify affected individuals and applicable regulators as required by Canadian law.

4. Third-Party Services and International Transfers

We may transfer personal information to third-party service providers, including Supabase (data storage and authentication) and Stripe (payment processing), some of which may operate outside of Canada.

As a result, your information may be accessible to foreign governments, courts, or law enforcement under applicable laws. We take reasonable steps to ensure that third parties provide a comparable level of protection for your information.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our service.

6. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the use of your information
• Request deletion of your personal information, subject to legal limitations

To exercise these rights, please contact us at info​@​retainium.ca. We may require verification of your identity before fulfilling your request.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

8. Contact Us

If you have any questions about this privacy policy, please contact us at info​@​retainium.ca.

9. Accountability

RETAINIUM is responsible for personal information under its control and has designated a Privacy Officer to ensure compliance with this Privacy Policy and applicable laws.

For privacy-related inquiries, please contact info​@​retainium.ca.